ARCHIVED – National Energy Board Service Standards Results 2014-2015

This page has been archived on the Web

Information identified as archived is provided for reference, research or recordkeeping purposes. It is not subject to the Government of Canada Web Standards and has not been altered or updated since it was archived. Please contact us to request a format other than those available.

Service Standards Service Standard Results
2014-15

Hearing Recommendations

  • 80% of Reasons for Recommendation/Decision completed within 12 weeks following a public hearing

Hearing Recommendations

  • 7 decisions: 100% completed within 12 weeks following a public hearing

Export/Import authorizations

  • 100% of new short-term oil and/or petroleum export orders processed within two working days
  • 100% of new short-term NGL export orders processed within two working days
  • 100% of all short-term natural gas import and export orders processed within two working days

Export/Import authorizations

  • New short-term oil and/or petroleum export orders – 38 received: 100% processed within two working days
  • New short-term NGL export orders – 20 received: 100% processed within two working days
  • Short-term natural gas import and export orders – 233 received: 99% processed within two working days

Electricity export permits

  • Category A (complexity of issues considered minor): 80% of decisions released within 40 calendar days following the completion of the Notice of Application/Directions on Procedures period
  • Category B (complexity of issues considered moderate): 80% of decision released within 90 calendar days following the completion of the Notice of Application/Directions on Procedures period

Electricity export permits

  • Category A: 9 received: 100% of decisions released within 40 calendar days
  • Category B: 0 received

Landowner Complaints

  • Respond with initial course of action: 100% responded to within ten calendar days

Landowner Complaints

  • 23 files: 100% responded to within ten calendar days

Onshore Pipeline Regulations and Processing Plant Regulations audits

  • 80% of draft audit reports sent to the audited company within twelve weeks of field work completion
  • 80% of final audit reports sent to the audited company within twelve weeks of receiving the company’s comments on the draft report

Onshore Pipeline Regulations and Processing Plant Regulations audits

  • 6 audits: 100% of draft audit reports released within twelve weeks of field work completion
  • 6 final audit reports: 100% of the final audit reports completed within twelve weeks of receiving the company’s comments on the draft report

Financial audits

  • 80% of draft financial reports sent to the audited company within eight weeks of completing field work
  • 80% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report

Financial audits

  • 1 draft financial report: 100% of draft audit reports released within 8 weeks of completing field work.
  • 1 final financial audit report: 100% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report

Non-hearing Section 58 applications

  • Category A (complexity of issues considered minor): 80% of decisions released within 40 calendar days
  • Category B (complexity of issues considered moderate): 80% of decisions released within 90 calendar days
  • Category C (complexity of issues considered major): 80% of decisions released within 120 calendar days

Non-hearing Section 58 applications

  • Category A: 7 received: 100% of decisions released within 40 calendar days
  • Category B: 28 received: 96% of decisions released within 90 calendar days
  • Category C: 7 received: 86% of decisions released within 120 calendar days

Canada Oil and Gas Operations Act applications

Well drilling applications

  • 100% of decisions rendered within 21 calendar days of receiving a complete application

Applications to alter the condition of a well

  • 100% of decisions rendered within 21 calendar days of receiving a complete application

Geological and geophysical applications

  • 100% of decisions rendered within 30 calendar days of receiving a complete application

Canada Oil and Gas Operations Act applications

Well drilling applications

  • n/a

Applications to alter the condition of a well

  • 14 received: 100% of decisions rendered within 21 calendar days

Geological and geophysical applications

  • 1 received: 100% of decisions rendered within 30 calendar days

Canada Petroleum Resources Act applications

Significant Discovery Applications on frontier lands

  • 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process

Commercial Discovery Applications on frontier lands

  • 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process

Canada Petroleum Resources Act applications

Significant Discovery Applications on frontier lands

  • n/a

Commercial Discovery Applications on frontier lands

  • n/a

Library Requests

  • 90% of requests responded to within one working day

Library Requests

  • 1135 requests: 96% of requests responded to within one working day
Date modified: