Tutorial 1 - Setting Up Your Account - Transcript

Welcome to the tutorial, "how to set up your account". This will guide you through the steps necessary to set up an account, so you can start using the NEB's online application system.

To get started, click on the "companies click here to apply" hyperlink on the main page of the NEB web site, this will bring you to the Regulatory Applications page. Next, click on the Online Applications System (OAS) hyperlink. This will take you to the sign in page.

Under "OAS accounts" you'll see where it says "If you do not have an account on this system, click here to create an account."

After clicking on the link it will bring you to the "create an account" page, which walks you through the criteria needed to set up your account.

You and your company have a few options. You can share one account, or you can have several different accounts, depending on what works best for you, your team, and your organization. If you choose to have several accounts, you will only have access to the applications submitted from the account you're logged into. You won't be able to see the applications from your company that were created on a separate account.

Now, let's get started on filling out the form. Unless marked optional, all fields are required.

To set up an account you must enter the legal name of the company that you will be representing. The company associated with your account will be automatically assigned to all applications that you file online with the NEB. You can scroll through the list quickly, by typing the first few letters of your company name.

If your company name is not on the list, it may either be because of timing or it may be because your company has never filed an application with the National Energy Board. If this is your first application to the NEB, please contact the Board for a pre-application meeting.

If your company name is not on the list for any other reason, then please contact the Applications Business Unit Team Leader responsible for applications from your company.

Next, choose an account name. Your account name must be at least eight characters, and should be something unique to you, or your team. Next, choose a password. The password must be at least seven characters long and must include one number, one uppercase letter, one lowercase letter and at least one special character from the list provided. Once you've finished entering your password, the system will tell you its strength. Please do not proceed until your password strength is listed as "Strong". Now, please re-type your password.

Your next step is to choose a security question. If you happen to forget your password at any time, knowing the answer to your security question will make it easier to re-gain access to your account. Please choose a question from the drop down menu. Make sure you choose a good security question and answer. This means:

  • Choosing a question only you know the answer to and that is not associated with your password.

It also means:

  • Choosing an answer that is memorable, but not easy to guess. Your answer should be a complete sentence.

The word verification piece is a security feature that makes sure accounts are not being created maliciously by computer programs. Please type the words in exactly how you see them. Letters are not case sensitive. If you experience difficulty understanding the word verification piece, you must go back to the main page, and re-create your account.

Now, it's time to fill out your contact details. This is the contact information that will be associated with your account. When you submit applications, you may choose to supply different contact information that is specific to the application, but by default, it will include these contact details. This particular contact information (specifically the e-mail address) may be used to:

  • send you information about the online application system
  • let you know about any unusual activity within your account
  • reset passwords in the case of a forgotten password

If you have a multi line address, simply put a comma between where you want to separate the information, and continue writing on the same line.

If you click on "I accept. Create my account", and information is missing or filled in incorrectly, an error message will be displayed at the top of the page, telling you what items need to be fixed or added. If you have forgotten something, you'll also need to re-type your password and password verification.

In order to use the National Energy Board Online Application System, you must first agree to the terms. You may not use the system, if you do not accept the terms. The terms and conditions outline password and account security, as well as important information about privacy and personal information acts. The terms also let you know what should not be filed in this system.

Now that you've read the terms and service, Please check the account information you've entered above to confirm that it is complete and correct. If you are finished and agree to the terms of service,  click on "I accept. Create my account."

You'll receive an e-mail confirming that your account was successfully created and now ready for use.

After your account has been created, you have a limited time to change the company name tied to the account. You can change the company name as long as you have not yet created an application using this account. After this point, you can't change the company name. You can change the contact information associated with the account, but if you wish to change the company name for any reason (for example, due to a merger, acquisition or name change), then you must do so through the NEB. A new account must then be created to use OAS for this new company.

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