Hearing Recommendations / Decisions

80% of recommendations / decisions to be completed within 12 weeks of the close of a public hearing.

Service Standard Result: 83% of recommendations / decisions issued within the service standard:

• 15 issued

Non-Hearing Applications

NEB Act Section 58
CER Act Section 214

80% of decisions released by the target date from the receipt of a complete application:

• Category A within 40 calendar days
• Category B within 90 calendar days
• Category C within 120 calendar days

Service Standard Composite Results: 100% of decisions released within the service standard:

• Under NEB Act:
  • Cat. C Decisions = 3
• Under CER Act:
  • Cat. A Decisions = 3
  • Cat. B Decisions = 13
  • Cat. C Decisions = 6

Note: If the category results are not provided, no applications were received for it.

Short-Term Export and Import Orders

80% of short-term order decisions made within 2 working days (excludes renewals) of receipt of complete application for:

• Short-term export orders for natural gas liquids, oil and/or petroleum products,
• Short-term export and import orders for natural gas.

Service Standard Composite Results: 98% of applications completed within the service standard:

• Orders under first description = 20
• Orders under second description = 172

Electricity Export Permit Applications

CER Act s.356(1)

80% of decisions released within target following the completion of the Notice of Application/Directions on Procedures period:

• Category A within 40 calendar days
• Category B Within 90 Calendar days
• Category C no service standard

Service Standard Composite Results: 87% of applications completed within the service standard:

• Cat. A Decisions = 12
• Cat. B Decisions = 1

Note: If the category results are not provided, no application was received for it.

Frontier Lands Applications under Canada Petroleum Resources Act (CPRA)

• Significant Discoveries Applications
• Commercial Discoveries Applications

80% of decisions made within 90 calendar days from the day that all information is available to begin the evaluation process.

Service Standard Results: No activity during the 2020-21 fiscal year.

Applications made under the Canada Oil and Gas Operations Act

Well Drilling Applications:

• 80% of decisions released within 21 calendar days of receiving a complete application to drill a well.

Applications to alter the condition of a well:

• 80% of decisions released within 21 calendar days of receiving a complete application to alter condition of a well.

Geological and geophysical applications:

• 80% of decisions released within 30 calendar days of receiving a complete application for geological or geophysical.

Service Standard Results: 100% of decisions released within the service standard of receiving a complete application to alter the condition of a well:

• 27 decisions released

Note: If the category results are not provided, no application was received for it.

Onshore Pipeline Regulations and Processing Plant Regulations Audits

Draft Audits

• 80% of draft audit reports will be sent to the audited company within 12 weeks of field work completion.

Final Audits

• 80% of final audit reports will eb sent to the audited company within 12 weeks of receiving the audited company’s on the draft report.

Service Standard Result: 100% of the draft audit reports sent to the audited company within the service standard:

• 7 reports sent

Service Standard Result: 100% of the final audit reports were sent to the audited companies within the service standard:

•  8 reports sent

Financial Audits

Draft Audits

• 80% of draft financial reports will be sent to the audited company within 8 weeks of completing field work.

Final Audits

• 80% of final financial audit reports will be sent to company within 3 weeks of receiving the audited company’s comments on the draft financial report.

Service Standard Results: No financial audits draft or final due. Audit started in 2020-21 is still ongoing.

Applications under NEB Act, Sections 52, 58 or 58.16

100% of recommendations/decisions made within 15 months after the day on which an applicant has, in the Board’s opinion, provided a complete application.

Service Standard Result: 75% of recommendations/decisions issued within the time limit:

• 3 issued

Applications under CER Act, sections 183, 214, 262, or 298

100% of recommendations/ decisions made within 450 days after the day on which an applicant has, in the Commission’s opinion, provided a complete application under section 183.

100% of recommendations/decisions made within:

• 130 days for Category A applications,
• 210 days for Category B applications, and
• 300 days for Category C applications.

after the day on which an applicant has, in the Commission’s opinion, provided a complete application under sections 214, 262 or 298.

Service Standard Result: No recommendations/decisions issued within the time limit (s.183).

Service Standard Results: 100% of recommendations/decisions issued within the time limit (s. 214, 262, 298):

• 25 issued

Long-term Export License Applications made under CER Act, Part 7

100% of recommendations/decisions made within 6 months after the day on which an applicant has, in the Commission’s opinion, provided a complete application.

Service Standard Results: 100% of recommendations/decisions issued within the time limit:

• 1 issued under CER Act, Part 7

Indigenous Participant Funding

Non-Indigenous Participant Funding

80% of funding decisions will be provided within 30 days of a complete application or application deadline.

Service Standard Composite Results: 100% of funding decisions are provided within 30 days of a complete application or application deadline:

• 31 Indigenous Decisions
• 3 Non-Indigenous Decision

Initial Course of Action Responses

100% of initial course of action responses will be made within 10 calendar days.

80% of Landowner Complaints Resolved or Closed:

• Level 1 within 21 days
• Level 2 within 180 days

Service Standard Results: 100% of initial course of action responses made within the service standard:

• 20 responses were made

Service Standard Result: 95% of landowner complaints resolved or closed within service standard:

• Level 2 = 18 responses made

Reference Requests
Publication Requests
Circulation (ILL/DD) Requests
Copyright Requests

90% of all requests made to the library will be processed within 1 working day.

Service Standard Composite Results: 97% of request to the CER library were processed within the service standard:

• Reference requests processed = 448
• Publication requests = 38
• Circulation requests = 12
• Copyright requests = 13

Non-Extensions Access to Information Requests
Extensions Access to Information Requests

100% of access to information requests responded 30 days after the request is received, unless extensions are required.

Service Standard Composite Results: 95% of access to information requests responded to within the service standard:

• Non-extension access to information requests: 16
• Extension access to information requests: 6