Tutorial 5 - Forgot Account Name - Transcript

If you've misplaced your account name, navigate yourself to the OAS sign in page. Click on the link under OAS accounts that says "If you are having problems accessing your account, click here for assistance."

This will bring you to the Account Help Centre. Click on "I have forgotten my account name". You must enter your first and last name, and you have the choice, whether you wish to enter your legal company name.

This will bring up a list of results that match the information you entered. Click on your account name. You will be prompted to change your password, by answering your security question. After you answer the question correctly, hit "e-mail password." You will be sent a temporary password that you can login with using your retrieved account name.

You will not be prompted to change your temporary password when you login next, but we strongly encourage you to go into your account settings, and change the temporary password to something you will remember.

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