Fiscal Year 2019-2020 Service Standards Results

This page contains information on service standard results under both the National Energy Board Act (NEB Act) and the Canadian Energy Regulator Act (CER Act). The CER Act came into effect on August 28, 2019. As a result, some applications and requests were submitted while the NEB Act was still in effect. This has been differentiated in the table below for information purposes.

Applications and hearings

Applications and hearings

Hearing Recommendations / Decisions

80% of recommendations / decisions to be completed within 12 weeks of the close of a public hearing

Service Standard Target: 80% of recommendations / decisions issued within the service standard

Service Standard Result: 81% of recommendations / decisions issued within service standard

  • 17 issued

Non-Hearing Applications

NEB Act Section 58
CER Act Section 214

80% of decisions released by the target date from the receipt of a complete application:

  • Category A within 40 calendar days
  • Category B within 90 calendar days
  • Category C within 120 calendar days

Service Standard Target under NEB Act and CER Act: 80% of decisions released within the service standard

Service Standard Composite Results: 84% of decisions released within the service standard

  • under NEB Act:
    • Cat B decisions = 13
    • Cat C decisions = 5
  • Under CER Act:
    • Cat A decisions = 1
    • Cat B decisions = 2

Note: if the category result is not provided, no applications were received for it.

Short-Term Export and Import Orders

80% of short-term order decisions made within 2 working days (excludes renewals) of receipt of a complete application for:

  1. Short-term export orders for natural gas liquids, oil and/or petroleum products,
  2. Short-term export and import orders for natural gas.

Service Standard Target: 80% of decisions released within the service standard

Service Standard Composite Results: 95% of applications completed within the service standard

  • orders under first description = 44
  • export/import orders under second description = 163

Electricity Export Permit Applications

NEB Act s.119.03
CER Act s.356(1)

80% of decisions released within target following the completion of the Notice of Application/Directions on Procedures period:

  • Category A within 40 calendar days
  • Category B within 90 calendar days
  • Category C no service standard

Service Standard Target under NEB Act and CER Act: 80% of decisions released within the service standard

Service Standard Composite Results: 100% of applications completed within the service standard

  • NEB
    • Cat A decisions = 4
    • Cat B decisions = 2
  • CER
    • Cat A decisions = 5

Note: if the category result is not provided, no applications were received for it.

Frontier Lands Applications under Canada Petroleum Resources Act (CPRA)

Significant Discoveries Applications
Commercial Discovery Applications

80% of decisions made within 90 calendar days from the day that all information is available to begin the evaluation process

Service Standard Target: 80% of decisions reached within the service standard

No applications received

Applications made under the Canada Oil and Gas Operations Act

Well Drilling Applications

80% of decisions released within 21 calendar days of receiving a complete application to drill a well

Applications to alter the condition of a well

80% of decisions released within 21 calendar days of receiving a complete application to alter condition of a well

Geological and geophysical applications

80% of decisions released within 30 calendar days of receiving a complete application for geological or geophysical

Service Standard Target: 80% of decisions released within the service standard of receiving a complete application to drill a well

No applications received

Service Standard Target: 80% of decisions released within the service standard of receiving a complete application to alter condition of a well

Service Standard Results: 100% of decisions released within the service standard

  • 40 decisions released

Service Standard Target: 80% of decisions released within 30 calendar days of receiving a complete application for geological or geophysical

No applications received

Onshore Pipeline Regulations and Processing Plant Regulations Audits

Draft Audits

80% of draft audit reports will be sent to the audited company within 12 weeks of field work completion

Final Audits

80% of final audit reports will be sent to the audited company within 12 weeks of receiving the audited company's comments on the draft report

Service Standard Target: 80% of draft audit reports will be sent to the audited company within 12 weeks of field work completion

Service Standard Result: 50% of the draft audit reports sent to the audited company within the service standard

  • 2 reports sent

Service Standard Target: 80% of final audit reports will be sent to the audited company within 12 weeks of receiving the audited company’s comments on the draft report

Service Standard Result: 75% of the final audit reports were sent to the audited companies within the service standard

  • 3 reports were sent

Financial Audits

Draft Audits

80% of draft financial reports will be sent to the audited company within 8 weeks of completing field work

Final Audits

80% of final financial audit reports will be sent to company within 3 weeks of receiving the audited company’s comments on the draft financial report

Service Standard Target: 80% of draft financial reports will be sent to the audited company within 8 weeks of completing field work

Service Standard Results: 100% of the draft financial audit reports were sent to the audited company within the service standard

  • 2 reports were sent

Service Standard Target: 80% of final financial audit reports will be sent to company within 3 weeks of receiving the audited company’s comments on the draft financial report

Service Standard Results: 100% of the final financial audit reports were sent to the audited company within the service standard

  • 2 reports were sent

Applications and hearings under legislated time limits

Applications and hearings under legislated time limits

 

Applications under NEB Act, sections 52, 58 or 58.16

100% of recommendations/decisions made within 15 months after the day on which an applicant has, in the Board’s opinion, provided a complete application.

Service Standard Target: 100% of recommendations/decision issued within the time limit.

Service Standard Result: 100% of recommendations/decision issued within the time limit.

  • 26 issued

 

Applications under CER Act, sections 183, 214, 262, or 298

100% of recommendations/decisions made within 450 days after the day on which an applicant has, in the Commission’s opinion, provided a complete application under section 183.

 

100% of recommendations/decisions made within 130 days for Category A applications, 210 days for Category B applications, and 300 days for Category C applications after the day on which an applicant has, in the Commission’s opinion, provided a complete application under sections 214, 262 or 298.

 

 

Service Standard Target: 100% of recommendations/decision issued within the time limit.

No applications received

 

Service Standard Target: 100% of recommendations/decision issued within the time limit.

Service Standard Results: 100% of recommendations/decision issued within the time limit.

  • 3 issued

 

Long-term Export License Applications made under NEB Act, Part VI or CER Act, Part 7

100% of recommendations/decisions made within 6 months after the day on which an applicant has, in the Board’s/Commission’s opinion, provided a complete application.

Service Standard Target: 100% of recommendations/decision issued within the time limit.

Service Standard Results: 50% of recommendations/decision issued within the time limit.

  • 1 issued under NEB Act, Part VI
  • 0 issued under CER Act, Part 7.

Participant funding

Participant funding

Indigenous Participant Funding
Non-Indigenous Funding

Funding decisions will be provided within 30 days of a complete application or application deadline

Service Standard Target: 80% of funding decisions are provided within 30 days of a complete application or application deadline

Service Standard Composite Results: 100% of funding decisions were provided within the service standard

  • 28 Indigenous decisions
  • 1 Non-Indigenous decision

Landowner complaint resolution

Landowner complaint resolution

Initial Course of Action Responses

100% of initial course of action responses will be made within 10 calendar days

80% of Landowner Complaints Resolved or Closed:

  • Level 1 within 21 days
  • Level 2 within 180 days

Service Standard Target: 100% of initial course of action responses will be made within the service standard

Service Standard Results: 100% of initial course of action responses made within the service standard

  • Level 1 = 14 responses were made

Service Standard Target: 80% of landowner complaints resolved or closed within the service standard.

Service Standard Results: 85% of landowner complaints resolved or closed within service standard

  • Level 2 = 11 responses were made

Note: if the category result is not provided, no complaints were received.

Canada Energy Regulator library requests

Canada Energy Regulator library requests
Reference Requests
Publication Requests
Circulation (ILL/DD) Requests
Copyright Requests

90% of all requests made to the library will be processed within 1 working day

Service Standard Target: 90% of requests will be responded to within 1 working day

Service Standard Composite Results: 89% of requests to the CER library were processed within the service standard

  • reference requests processed 469
  • publication requests 50
  • circulation requests 6
  • copyright requests 23

Access to information requests

Access to information requests

Non-Extension Access to Information Requests

Extension Access to Information Requests

Service Standard Target: Percentage of access to information requests responded 30 days after the request is received, unless extensions are required. Target 100%

Service Standard Composite Results: 90% of access to information requests responded to within the service standard

  • Non-extension access to information requests: 25
  • Extension access to information requests: 9

References

Archived Service Standard Results Reports

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